PineLeap Terms of Service

The Service is provided by PINELEAP LIMITED, a private limited company registered in England and Wales under company number 17390842, whose registered office is at 14 Camellia Street, Longridge, Preston, England, PR3 2FG (“PineLeap”, “we”, “us” or “our”). Our legal contact email is legal@pineleap.com.

By creating an account, using the Free Tier, starting a free trial, purchasing a subscription, joining an organisation workspace or otherwise accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, references to “you” and “Customer” include that organisation where appropriate.

1. ABOUT PINELEAP

PineLeap is a professional relationship and interaction platform designed to help individuals and organisations turn conversations and interactions into measurable next steps.

Depending on the features available under your account or plan, PineLeap may enable users to create goals and actions, share resources, generate and use QR codes and access links, collect information from contacts, facilitate meetings and follow-up activities, issue reminders, manage interactions, upload documents, execute workflows, use electronic signing or identity-verification functionality, analyse engagement, integrate with third-party systems and use artificial intelligence-assisted functionality.

Features and usage limits may differ between the Free Tier, free trials and paid plans and may change as the Service develops.

2. BUSINESS AND PROFESSIONAL USE

PineLeap is intended for use in connection with a business, trade, profession, employment, entrepreneurship or other professional activity.

You may use the Service as an individual professional or on behalf of an organisation.

By creating an account, using the Free Tier, starting a free trial, joining an organisation workspace, purchasing a subscription or otherwise accessing or using the Service, you confirm that you are accessing and using the Service wholly or mainly for purposes relating to your business, trade, profession, employment, entrepreneurship or other professional activity and not wholly or mainly for personal, family or household purposes.

These Terms apply to all users of the Service regardless of whether they pay PineLeap. This includes users of the Free Tier, users participating in a free trial, users invited to an organisation workspace and users of paid subscriptions.

If applicable law nevertheless gives you rights that cannot lawfully be excluded or restricted by these Terms, nothing in these Terms affects those rights.

3. ELIGIBILITY AND AGE

You must meet the minimum age displayed during registration and any other eligibility requirements applicable to the Service.

You must not create an account if you are below the applicable minimum age.

We may use age-assurance, identity-verification or other verification measures to determine whether an individual satisfies applicable eligibility requirements or to enable particular features.

Certain functionality, including signing documents, accessing protected materials or completing specified actions, may require you to have a registered PineLeap account and/or successfully complete identity verification.

You agree to provide accurate information when creating or verifying your account and must not impersonate another person or misrepresent your identity.

4. ACCOUNTS

You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.

provide accurate and reasonably current account information;
take reasonable steps to protect your login credentials;
not share credentials in a manner that compromises account security;
notify us promptly if you reasonably believe your account has been compromised; and
comply with any security or authentication requirements we reasonably implement.

You are responsible for actions taken through your account except to the extent caused by PineLeap's breach of these Terms or applicable law.

We may require additional authentication or verification where we reasonably believe this is necessary for security, fraud prevention, identity verification, legal compliance or protection of the Service.

5. ORGANISATION ACCOUNTS AND ADMINISTRATORS

Certain subscriptions allow an organisation to create a workspace containing multiple authorised users.

An organisation may designate one or more users as administrators. Administrators may have extensive permissions, which may include inviting or removing users, assigning roles, changing permissions, managing resources, viewing workspace information and granting administrator rights to other users.

5.1 Administrator authority

The Customer is responsible for deciding who receives administrator access. Where an administrator grants administrator privileges to another authorised user, that user may obtain substantially the same permissions as the existing administrator.

PineLeap does not control the Customer's internal decisions about who should receive administrator privileges and is not responsible for losses arising solely from an administrator granting authorised access or permissions contrary to the Customer's internal policies. Customers should grant administrator rights only to people they trust and should regularly review administrator access.

5.2 Account ownership disputes

If an account owner or original administrator loses access to an organisation workspace, PineLeap may, at its discretion and subject to appropriate verification, assist with investigating and resolving the issue. Such assistance is not guaranteed and we do not guarantee a particular resolution time.

We may refuse to change administrator access where we cannot reasonably establish the authority of the person requesting the change or where doing so could compromise security or another person's rights.

6. FREE TIER, FREE TRIALS AND PAID SUBSCRIPTIONS

PineLeap may make different levels of functionality available through a Free Tier, a time-limited free trial and one or more paid subscription plans.

6.1 Free Tier

PineLeap currently makes certain functionality available without payment (the “Free Tier”). Users of the Free Tier may continue to access functionality designated by PineLeap as free without purchasing a paid subscription, subject to these Terms and any applicable usage limits, eligibility requirements or feature restrictions.

The functionality included in the Free Tier may be more limited than functionality available during a free trial or under a paid subscription. PineLeap may add, remove, modify or place limits on functionality included in the Free Tier from time to time. PineLeap may also change, replace or discontinue the Free Tier in the future.

Where reasonably practicable, we will provide notice of a material change that significantly affects existing Free Tier users. However, continued availability of any particular feature or functionality on the Free Tier is not guaranteed. Use of the Free Tier remains subject to these Terms.

6.2 Free trial

PineLeap may provide eligible users with temporary access to additional or premium functionality on a free-trial basis. Unless otherwise stated when the trial begins, the standard free-trial period is currently 14 days.

During the free-trial period, you may receive access to functionality that would ordinarily require a paid subscription. The particular functionality made available during a trial may depend on the account, plan or offer applicable to you.

A PineLeap primary administrator or another person authorised by PineLeap may, at their sole discretion, extend a particular user's or organisation's free-trial period. Any extension is discretionary, is not guaranteed and does not create an entitlement to the same or any further extension.

PineLeap may change the standard duration, availability, eligibility requirements, functionality or conditions of free trials from time to time. Unless otherwise communicated to you, a change to the standard trial duration will not shorten a trial period that has already begun. Unless expressly stated otherwise when you start a trial, beginning a free trial does not itself create an obligation to purchase a paid subscription.

6.3 End of a free trial

When your free trial expires, access to functionality that requires a paid subscription may cease or become restricted unless you purchase an applicable paid subscription. Expiry of the free trial does not necessarily terminate your PineLeap account.

Unless PineLeap has notified you otherwise, your account may continue with the functionality then available under the Free Tier. Content or data associated with functionality that becomes unavailable following expiry of the trial may remain subject to access restrictions applicable to the Free Tier. You may upgrade to an eligible paid subscription to obtain or restore access to paid functionality.

6.4 Paid subscriptions

PineLeap may offer Starter, Growth, Enterprise and other paid plans from time to time.

Starter: £19 per user per month;
Growth: £99 per organisation per month, including up to four user seats;
Additional Growth seats: £30 per additional user per month; and
Enterprise: bespoke pricing and commercial arrangements agreed separately.

The features, usage limits, number of users and other entitlements applicable to a paid subscription are those displayed or otherwise agreed when the subscription is purchased.

Enterprise customers may enter into an order form, proposal, statement of work or other written commercial agreement with PineLeap. Where such an agreement expressly conflicts with these Terms, the specifically agreed written terms will prevail to the extent of that conflict.

Prices may be exclusive of VAT or other applicable taxes unless expressly stated otherwise.

7. BILLING AND PAYMENT

Paid subscriptions are billed in advance for the applicable billing period.

Payments may be processed through Stripe or another payment provider made available by PineLeap. Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

You authorise PineLeap and its payment provider to charge the applicable subscription fees and taxes using your selected payment method. Unless otherwise stated when you subscribe, a paid subscription automatically renews for successive billing periods until cancelled.

If payment fails, we may retry payment, request an alternative payment method, restrict paid functionality, downgrade the account to functionality available under the Free Tier, or suspend relevant access after providing reasonable notice where appropriate. You are responsible for maintaining accurate billing information.

8. CANCELLATION AND REFUNDS

You may cancel a paid subscription at any time using the cancellation functionality made available through the Service or by another method we expressly provide.

cancellation takes effect at the end of the billing period already paid for;
you may continue using the applicable paid features until that period ends;
no further subscription fee will be charged for the next billing period after an effective cancellation; and
amounts already paid are non-refundable except where required by applicable law or expressly agreed by PineLeap.

At the end of the paid subscription, your account may revert to the functionality then available under the Free Tier rather than being terminated, unless you separately close your account or PineLeap terminates it in accordance with these Terms.

Cancellation of a subscription does not automatically remove your responsibility for amounts already due.

9. CUSTOMER CONTENT

“Customer Content” means documents, files, text, images, videos, presentations, brochures, pitch decks, legal documents, goals, descriptions and other material uploaded, submitted, created or made available by you through the Service.

9.1 Ownership

You retain ownership of your Customer Content. PineLeap does not acquire ownership of Customer Content merely because you upload or use it through the Service.

9.2 Licence to PineLeap

You grant PineLeap a non-exclusive, worldwide, limited licence to host, store, reproduce, transmit, process, display and otherwise use Customer Content only to the extent reasonably necessary to:

provide and operate the Service;
perform actions requested or configured by you;
make Customer Content available to people you authorise;
maintain, secure and support the Service; and
comply with applicable law.

This licence lasts for as long as reasonably necessary to provide the Service and meet our lawful retention obligations.

9.3 Your responsibilities

You warrant that you have all rights, licences, permissions, authority and lawful bases necessary to upload, use and instruct PineLeap to process Customer Content. You must not upload or distribute material that infringes intellectual property rights, confidentiality obligations, privacy rights or applicable law.

10. LEGAL DOCUMENTS, NDAs AND SIGNING WORKFLOWS

PineLeap may enable Customers to upload, distribute, complete or execute documents including non-disclosure agreements (“NDAs”) and other legal or commercial documents.

PineLeap provides technology to facilitate these workflows. PineLeap is not a law firm and does not provide legal advice.

If you upload, issue or configure a legal document, you are responsible for:

determining whether that document is appropriate for your purposes;
ensuring that you have authority to issue or enter into it;
ensuring that its terms comply with applicable law;
identifying the appropriate parties and signatories;
determining whether you have a lawful basis to collect and process information from signatories or other individuals;
obtaining any notices, permissions or consents that may be required; and
determining whether the method of execution is legally sufficient for your intended transaction.

Where the execution of a document requires information relating to another person, you are responsible for ensuring that you are lawfully entitled to request and process that information for the relevant purpose.

The availability of a PineLeap signing or identity-verification feature does not constitute a representation by PineLeap that a particular document is legally valid, enforceable or appropriate for a particular transaction or jurisdiction. You should obtain independent legal advice where appropriate.

11. QR CODES, ACCESS LINKS, CONTACTS AND INTERACTIONS

PineLeap may allow Customers to generate and use QR codes and access links through which another person (a “Contact”) may request or access a resource, provide information, complete an action, book or request a meeting, access a document, sign a document or otherwise interact with the Customer.

A Customer may make a QR code or access link available through physical or digital channels, subject to these Terms and applicable law.

A Contact accessing a PineLeap interaction through a QR code or access link may be asked to provide information such as their name, email address or other information relevant to the requested interaction or action.

When a Customer uses a PineLeap QR code, access link or other functionality to collect or process information from a Contact for the Customer's own purposes, the Customer is responsible for determining the purpose for which that information is collected and for ensuring that its collection and use comply with applicable law.

Where PineLeap processes that information solely on the Customer's behalf and instructions, PineLeap acts as the Customer's processor as further described in the applicable Data Processing Agreement.

A Contact may separately choose to establish their own relationship with PineLeap, including by creating a PineLeap account. Where PineLeap determines the purposes and means for which personal data is processed in connection with PineLeap's own account administration, security, billing, fraud prevention, eligibility, service operation or other independent purposes, PineLeap acts as a controller in respect of that processing.

The fact that PineLeap processes information concerning a Contact on behalf of a Customer does not prevent PineLeap from separately acting as a controller in relation to that person for distinct purposes where an independent relationship with PineLeap exists.

Further information about PineLeap's processing of personal data as a controller will be provided in PineLeap's Privacy Notice.

12. REMINDERS AND AUTOMATED COMMUNICATIONS

PineLeap may enable Customers to configure communications associated with interactions or workflows initiated through QR codes, access links or other Service functionality, including delivery messages, notifications and reminders.

For example, PineLeap may send a message enabling a Contact to access a resource they requested through a QR code or access link, or may send reminders configured by the Customer in connection with an action.

Such communications may be technically sent through PineLeap while relating to an interaction initiated or configured by the Customer.

PineLeap does not currently provide a general-purpose bulk email marketing campaign service.

Where a Customer determines the recipients, content, frequency or purpose of a reminder or other Customer-directed communication, the Customer is responsible for ensuring that the communication is lawful and that it has any permission, consent or other lawful basis required for that communication.

You must not use reminder, notification or messaging functionality to circumvent restrictions on unsolicited marketing, spam or other unlawful communications. PineLeap may impose limits on messages or reminders, suspend messaging functionality or take other reasonable action where we believe the functionality is being abused or used unlawfully.

13. IDENTITY AND AGE VERIFICATION

Certain PineLeap functionality may require identity or age verification. Verification may be carried out using third-party identity-verification or age-assurance providers.

You authorise PineLeap and, where applicable, its verification providers to process information reasonably necessary to perform the requested verification, subject to applicable data-protection law and PineLeap's Privacy Notice.

PineLeap may record verification results or related information where reasonably necessary for the relevant functionality, security, compliance or record-keeping purpose.

Successful verification means only that the applicable verification process produced the required result at the relevant time. It does not constitute a guarantee by PineLeap concerning a person's character, authority, intentions, creditworthiness, suitability for any transaction or future identity status.

You must not attempt to circumvent, manipulate or falsify an identity or age-verification process.

14. ARTIFICIAL INTELLIGENCE FEATURES

PineLeap may provide features using artificial intelligence, machine learning or other automated technologies (“AI Features”).

AI Features may assist with matters such as generating or structuring goals, suggesting actions, summarising information, analysing interactions or producing other suggestions or outputs.

AI-generated output can be incomplete, inaccurate, inappropriate or incorrect. You are responsible for reviewing AI-generated output before relying on it or using it.

PineLeap does not warrant that AI-generated output is factually accurate, complete, unique or suitable for any particular legal, financial, commercial, employment or other decision.

You must exercise your own judgement and obtain appropriate professional advice where necessary. You must not rely on AI Features as the sole basis for decisions that require professional judgement or that may materially affect another person's legal rights without conducting appropriate human review.

15. ACCEPTABLE USE

You must not use PineLeap:

unlawfully, fraudulently or deceptively;
to impersonate another person;
to infringe intellectual property, privacy, confidentiality or other rights;
to distribute malware, malicious code or harmful material;
to gain unauthorised access to accounts, systems or data;
to scrape, harvest or collect information in breach of applicable law or these Terms;
to send spam or unlawful unsolicited communications;
to harass, threaten or abuse another person;
to circumvent security, access controls, subscription limits or technical restrictions;
to interfere with the operation or integrity of the Service;
to conduct unauthorised penetration testing or vulnerability scanning;
to use automated means to access the Service in a manner not expressly authorised by PineLeap;
to reverse engineer, decompile, disassemble or attempt to discover the source code, underlying models, system architecture or non-public operation of the Service except to the extent such restriction is prohibited by law; or
to assist another person to do any of the above.

We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect PineLeap, our Customers, Contacts, infrastructure or third parties.

16. PINELEAP INTELLECTUAL PROPERTY

PineLeap and its licensors retain all rights, title and interest in and to the Service, including its software, interfaces, designs, workflows, databases, technology, documentation, trademarks, branding, system architecture and other proprietary materials, excluding Customer Content.

Subject to these Terms and, where applicable, payment of the relevant fees, PineLeap grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service for your permitted business or professional purposes.

Nothing in these Terms transfers ownership of PineLeap's intellectual property to you. You must not use exports, integrations or other functionality to reconstruct, replicate or reverse engineer PineLeap's proprietary workflows, product architecture or functionality.

17. DATA AND CONTENT EXPORTS

PineLeap may allow Customers to download or export specified categories of information while the relevant functionality is available to their account.

Depending on the Service and plan, permitted downloads or exports may include:

Customer-uploaded resources;
information relating to resources shared with the Customer;
activity data in CSV or another supported format; and
goal data, including goal names, goal descriptions and the names or references of resources associated with those goals.

Where resources themselves are available for download through the Resources functionality, goal exports may identify those resources rather than duplicate the underlying files.

Exports do not necessarily include all underlying workflow information, action flows, conversations, internal system data, proprietary metadata or other information that could disclose PineLeap's proprietary product architecture.

Where supported, certain information may be transmitted to external systems, such as CRM or other integrated systems, while the relevant subscription or functionality is active.

The availability, format and scope of exports and integrations may depend on the applicable plan and may change as the Service develops. You are responsible for downloading or transferring information you wish to retain while the relevant export functionality remains available to you.

18. ACCOUNT CLOSURE, TERMINATION AND DATA RETENTION

Expiry of a free trial or cancellation or expiry of a paid subscription does not, by itself, constitute closure or termination of your PineLeap account where the account continues on the Free Tier.

Where your account continues on the Free Tier, data associated with the account may continue to be stored and processed subject to these Terms, the functionality available to the account, PineLeap's Privacy Notice and applicable law.

If your PineLeap account is closed or terminated entirely, Customer data associated with the account may be scheduled for deletion after 30 days, subject to:

applicable law;
legitimate security and fraud-prevention requirements;
backup and disaster-recovery cycles;
the resolution of disputes or legal claims;
any data PineLeap is required or independently entitled to retain; and
where PineLeap acts as processor, the applicable Data Processing Agreement and lawful instructions of the relevant controller.

You should export permitted Customer Content and data that you require before closing your account or before losing access to the relevant functionality.

PineLeap does not guarantee that Customer data will remain accessible during the 30-day period merely because it has not yet been permanently deleted.

19. DATA PROTECTION AND PRIVACY

Each party must comply with applicable data-protection and privacy law in connection with its use or provision of the Service.

Depending on the relevant processing activity:

the Customer may act as controller and PineLeap as processor;
PineLeap may act as an independent controller; or
another allocation of responsibilities may apply where required by law and the actual nature of the processing.

Where PineLeap processes personal data on behalf of a Customer as a processor, that processing is subject to PineLeap's Data Processing Agreement.

Where PineLeap processes personal data as a controller, that processing is described in PineLeap's Privacy Notice.

Customers are responsible for providing appropriate privacy information to Contacts where required and for establishing a lawful basis for their own processing activities. The Customer must not instruct PineLeap to process personal data unlawfully.

Questions relating to privacy may be sent to privacy@pineleap.com.

20. THIRD-PARTY SERVICES

The Service may integrate with or depend upon third-party products and services, including payment processing, cloud infrastructure, identity verification, communications, artificial intelligence and external business systems.

Third-party services may be governed by their own terms and privacy practices.

PineLeap is not responsible for third-party products or services outside PineLeap's reasonable control, although this does not affect PineLeap's responsibilities where applicable law or an applicable agreement makes PineLeap responsible for its suppliers or subprocessors.

We may change third-party providers where reasonably necessary to operate, secure or improve the Service.

21. SERVICE AVAILABILITY AND CHANGES

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.

The Service may occasionally be unavailable because of maintenance, updates, security incidents, infrastructure failures, third-party services or circumstances outside our reasonable control.

We may add, modify or discontinue features as PineLeap develops. The features and limits applicable to the Free Tier, free trials and paid plans may therefore change over time.

Where a change would materially reduce the core functionality of a paid subscription during an existing paid billing period, we will take reasonable steps to provide notice where practicable. Where reasonably practicable, we will also provide notice of a material change that significantly affects existing Free Tier users.

We may deploy updates, patches and security changes without prior notice where reasonably necessary.

22. BETA AND EXPERIMENTAL FEATURES

We may make beta, preview, early-access or experimental functionality available. Such functionality may be incomplete, changed or withdrawn and may contain errors.

Unless expressly agreed otherwise, beta or experimental features are provided for evaluation and development purposes and should not be relied upon for business-critical processes.

23. CONFIDENTIALITY

Where either party receives non-public information from the other that is identified as confidential or would reasonably be understood to be confidential, the receiving party must use reasonable measures to protect it and use it only for purposes connected with the Service.

This obligation does not apply to information that:

is or becomes public through no breach of these Terms;
was lawfully known to the recipient without confidentiality restrictions;
is lawfully received from a third party without confidentiality obligations; or
is independently developed without use of the confidential information.

A party may disclose confidential information where required by law, regulation or a competent authority, subject to any legally permitted notification obligations.

24. SUSPENSION

We may suspend or restrict access to all or part of the Service where reasonably necessary because:

you materially breach these Terms;
fees remain overdue;
we reasonably suspect fraud, unlawful activity or a security threat;
your use creates a material risk to PineLeap, another user or a third party;
suspension is required by law or a competent authority; or
immediate action is reasonably necessary to protect the security or integrity of the Service.

Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspension.

Where suspension relates only to paid functionality, PineLeap may, where appropriate, restrict the account to functionality available under the Free Tier rather than suspending the entire account.

25. TERMINATION

You may stop using the Service at any time. Cancellation of a paid subscription is governed by section 8 and does not necessarily close your PineLeap account.

You may request closure of your account using functionality made available through the Service or another method PineLeap specifies.

PineLeap may terminate your account if:

you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within a reasonable period after notice;
your use is unlawful or fraudulent;
continued provision would expose PineLeap or another person to material legal or security risk; or
we are legally required to terminate the Service.

We may also discontinue the Service or a particular paid plan for legitimate business reasons.

Where discontinuation affects a prepaid paid subscription, we will provide reasonable notice where practicable and, where appropriate, refund prepaid fees relating to a period during which the paid Service will no longer be provided.

Sections which by their nature are intended to continue after termination will survive termination, including provisions concerning intellectual property, confidentiality, liability, accrued payment obligations and governing law.

26. WARRANTIES AND DISCLAIMERS

PineLeap will provide the Service with reasonable care and skill.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided without additional warranties or guarantees.

PineLeap does not guarantee:

that the Service will always be uninterrupted or error-free;
that every feature will remain available indefinitely;
that functionality currently included in the Free Tier will always remain free;
that third-party services will always be available;
that a Contact will take a particular action;
that use of PineLeap will result in meetings, sales, investment, employment, partnerships or other commercial outcomes;
the accuracy of AI-generated content;
the legal validity or enforceability of Customer-provided documents; or
that identity verification eliminates fraud, impersonation or other risk.

You remain responsible for your business and professional decisions.

27. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot lawfully be excluded or limited.

Subject to the above, PineLeap will not be liable for indirect or consequential loss, or for loss of profits, revenue, anticipated savings, business opportunity, goodwill or reputation, except to the extent such exclusion is prohibited by law.

PineLeap will not be responsible for loss arising from Customer Content; instructions or configurations made by you; actions of your administrators or authorised users; your failure to maintain account security; third-party services outside PineLeap's reasonable control; your reliance on AI-generated output without appropriate review; legal documents supplied or selected by you; or unlawful communications or processing activities initiated by you, except to the extent that the loss was caused by PineLeap's breach of these Terms, negligence or other liability that cannot lawfully be excluded.

Subject to liabilities that cannot lawfully be limited, PineLeap's aggregate liability arising out of or relating to the Service during any twelve-month period will not exceed the total fees paid or payable by the Customer to PineLeap for the Service during the twelve months immediately preceding the event giving rise to the claim.

For users of the Free Tier, users participating in a free trial, or users otherwise accessing the Service without paying fees directly to PineLeap, PineLeap's aggregate liability, to the extent permitted by law, will not exceed £100.

Nothing in this section is intended to exclude or restrict liability beyond what is permitted under applicable law.

28. YOUR RESPONSIBILITY FOR CLAIMS

To the extent permitted by law, an organisation Customer will be responsible for losses, liabilities, damages and reasonable costs incurred by PineLeap as a direct result of a third-party claim arising from:

Customer Content that infringes another person's rights;
a legal document issued by the Customer without appropriate authority;
the Customer's unlawful collection or use of personal data;
communications initiated or configured by the Customer in breach of applicable law; or
the Customer's material breach of section 15,

except to the extent the claim results from PineLeap's own breach, negligence or unlawful conduct.

PineLeap will provide reasonable notice of such a claim and allow the Customer reasonable participation in its defence where appropriate.

29. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Service, law, regulation, security requirements or our business.

Where a change materially affects your rights or obligations, we will provide reasonable notice before the change takes effect unless immediate changes are required by law, security considerations or circumstances outside our reasonable control.

If you continue using the Service after revised Terms take effect, the revised Terms will govern your subsequent use. If you do not agree to a material change, you may stop using the Service, cancel any applicable paid subscription and close your account.

30. NOTICES AND COMMUNICATIONS

We may provide operational and contractual notices through the Service, by email to the address associated with your account or by another reasonable electronic method.

You are responsible for keeping your contact information current.

Legal notices to PineLeap should be sent to:

PINELEAP LIMITED
14 Camellia Street
Longridge
Preston
England
PR3 2FG

Email: legal@pineleap.com

Privacy enquiries should be sent to privacy@pineleap.com.

31. TRANSFER OF RIGHTS

You may not assign or transfer your rights or obligations under these Terms without PineLeap's prior written consent, except as part of a bona fide corporate reorganisation or sale of substantially all of the relevant business, provided the transferee agrees to assume the applicable obligations.

PineLeap may transfer its rights and obligations under these Terms as part of a merger, acquisition, corporate reorganisation, financing or sale of all or substantially all of the relevant business or assets, provided that doing so does not materially reduce your contractual rights.

32. FORCE MAJEURE

Neither party will be liable for failure or delay in performing an obligation, other than a payment obligation, where the failure or delay results from circumstances beyond that party's reasonable control.

This may include major internet or telecommunications failures, natural disasters, war, civil disturbance, governmental action, labour disputes, widespread cyber incidents or failures of critical third-party infrastructure.

The affected party must take reasonable steps to minimise the effects of the event.

33. GENERAL

33.1 Entire agreement

These Terms, together with any applicable order form, Data Processing Agreement and other documents expressly incorporated into them, constitute the agreement between you and PineLeap concerning the Service.

33.2 No waiver

A failure or delay in exercising a right does not waive that right.

33.3 Severability

If a provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable where legally possible.

33.4 Third-party rights

Unless expressly stated otherwise, a person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

33.5 Relationship

Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between PineLeap and the Customer.

34. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising from or relating to them, their subject matter or formation are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes or claims arising from or relating to these Terms, except where applicable law requires otherwise.

35. CONTACT

Questions about these Terms may be sent to:

PINELEAP LIMITED
Company number: 17390842
Registered office: 14 Camellia Street, Longridge, Preston, England, PR3 2FG

Legal: legal@pineleap.com
Privacy: privacy@pineleap.com